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AI Use Case Series: AI and Customer Experience [AI Today Podcast]

AI Today Podcast, Podcasts /

The experiences that customers are important. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being used to enhance the customer experience. We discuss how brands are using AI to provide personalized product or service recommendations. No longer do people need to be provided general suggestions. Now, with […]

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AI Use Case Series: AI in Customer Service [AI Today Podcast]

AI Today Podcast, Podcasts /

in today’s competitive landscape, quality service is crucial for long-term success of any business. In this episode of the AI Today hosts Kathleen Walch and Ron Schmelzer discuss the use of AI in customer service. AI-Powered Offerings The use of AI chatbots and LLMs are having a significant impact on customer service. In this podcast

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