AI Use Case Series: AI and Customer Experience [AI Today Podcast]

The experiences that customers are important. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being used to enhance the customer experience. We discuss how brands are using AI to provide personalized product or service recommendations. No longer do people need to be provided general suggestions. Now, with […]

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Not all Machine Learning (ML) Is Artificial Intelligence (AI): Part II

This post was featured in our Cognilytica Newsletter, with additional details. Didn’t get the newsletter? Sign up here One of the great things about being an analyst at Cognilytica is that we get to see a very wide range of technologies, adoption patterns, and implementations for technology across a very disparate set of industries and

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