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AI Use Case Series: AI in Customer Service [AI Today Podcast]

in today’s competitive landscape, quality service is crucial for long-term success of any business. In this episode of the AI Today hosts Kathleen Walch and Ron Schmelzer discuss the use of AI in customer service. AI-Powered Offerings The use of AI chatbots and LLMs are having a significant impact on customer service. In this podcast …

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Prompt Engineering Best Practices: Using Plugins [AI Today Podcast]

Plugins for Large Language Models (LLMs) are additional tools or extensions that enhance the LLM’s capabilities beyond its base functions. In this episode hosts Kathleen Walch and Ron Schmelzer discuss this topic in greater detail. Can I use plugins with ChatGPT? Plugins can access external databases, perform specific computations, or interact with other software and …

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The Increasingly Anti-Competitive World of AI and Open Source AI [AI Today Podcast]

What can possibly go wrong when you embed someone else’s AI models in your systems? This episode of the AI Today podcast aims to answer this question. And, provide alternative options to Open Source AI. Despite the increasingly walled garden that is becoming the Large Language Models (LLMs) such as OpenAI’s ChatGPT, organizations are creating …

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AI Glossary Series: Retrieval Augmented Generation (RAG) [AI Today Podcast]

It’s hard to have a conversation about AI these days without the topics of Generative AI and Large Language Models (LLMs) coming up. And, Large Language Models (LLMs) have been proving useful for a variety of things such as helping write text, write code, generate images, and help augment human workers. However, as people are using …

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