AI Today Podcast #71: What does 2019 Have in Store for AI?

2018 proved to be a great year for AI-related technology and companies alike. We saw countries across the world adopt AI strategies, VC funding for AI focused startups go gangbusters, and industries of all types from retail, pharmaceutical, restaurants, logistics, healthcare and so many more benefit from AI technologies. If you haven’t heard our recap …

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AI Today Podcast #47: AI in Customer Service — AI Use Case Series

Artificial Intelligence is allowing companies to improve customer service in ways not possible before.  Chatbots allow companies to have an always-on agent that can be integrated into customer support service teams to answer questions or help provide more relevant products and services based on customer preferences. AI enabled systems can help handle complicated, multi-step transactions …

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AI Today Podcast #026: Cognilytica Tested Voice Assistants, And You Might Be Surprised by the Results

Chatbots, er… maybe we really mean Conversational Interfaces… are becoming more and more ubiquitous and part of our every day business and consumer lives. There’s a wide variety of both text- and voice-based conversational interfaces and devices. But the ones we’re most familiar with are the voice-based ones that sit on our countertops and office …

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AI Today Podcast #012: Chatbots – Are they Useful?

Humans were born to talk and communicate. Much of the brain is devoted to generating, sensing, processing, and understanding speech and communications in its various forms. When humans were building their first civilizations we were also expanding the spoken and written form of communication. We didn’t start communication with swipes and types, in fact for …

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