AI Today Podcast: Where Virtual Agents are headed in 2023, Interview with Pat Calhoun, CEO of Espressive

Virtual agents and chatbots have been proving useful at organizations. But is their real potential yet to be tapped? In this episode of the AI Today Podcast hosts Kathleen Walch and Ron Schmelzer interview Pat Calhoun who is CEO of Espressive. He shares with us where he thinks virtual agents are headed in 2023 including …

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AI Today Bonus Episode: Interview with Courtney Winship

Government agencies are increasingly looking to use AI powered chatbots to help users and citizens more quickly get to the information they seek and increase the overall user experience. In this BONUS episode, we interview Courtney A. Winship, Chief of the Digital Services Division in the Office of Citizenship and Applicant Information Services at U.S. …

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AI Today Podcast #125: Emma – Immigration Chatbot: Interview with Courtney Winship, US Citizenship and Immigration Service (USCIS)

Government agencies are increasingly looking to use AI powered chatbots to help users and citizens more quickly get to the information they seek and increase the overall user experience. In this episode of the AI Today podcast we interview Courtney A. Winship, Chief of the Digital Services Division in the Office of Citizenship and Applicant …

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AI Today Podcast #104: Patterns of AI – Conversation / Human Interaction

In this episode of the AI Today podcast hosts Kathleen Walch and Ron Schmelzer dig deeper into the Conversation / Human Interaction pattern. The objective of this pattern is machines interacting with humans the way humans interact with each other. We spend time in this podcast going over various use cases and how industry is …

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The Cognilytica Voice Assistant Benchmark

This post was featured in our Cognilytica Newsletter, with additional details. Didn’t get the newsletter? Sign up here Out with Chatbots, In with Conversational Interfaces Much of the human brain is devoted to generating, sensing, processing, and understanding speech and communications in its various forms. When humans were building their first civilizations we were also …

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AI Today Podcast #025: Interview with Matt Gardner, St. Louis Blues (NHL Hockey Team) – Facebook Chatbot Fan engagement

In this podcast, we interview Matt Gardner who heads digital strategy for the St. Louis Blues professional hockey team (NHL). The St. Louis Blues have implemented an AI-powered Facebook Messenger bot tool to enhance the fan and spectator experience. Matt realized that fans  want to be engaged through social media moreso than websites and email. …

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AI Today Podcast #024: Interview with Ofer Ronen, Chatbase and Google Area 120

In this podcast, we are thrilled to interview Ofer Ronen, who is a general manager of Chatbase, which is a special project within the Google 120 internal project incubator. Chatbase is pioneering the space of chatbot analytics, and with the backing of Google it’s sure to be dominant in the market. In this podcast, we …

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