AI Today Podcast: AI Education Series: Attended and Unattended RPA Bots

This podcast episode provides a snippet of Cognilytica’s AI and ML education from our Cognilytica Education Subscription. While automation is not intelligence, the real value of automation, especially software automation and Robotic Process Automation (RPA) comes from removing the bot from the human. In this podcast we’ll explain in more detail what attended and unattended …

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AI Today Podcast #47: AI in Customer Service — AI Use Case Series

Artificial Intelligence is allowing companies to improve customer service in ways not possible before.  Chatbots allow companies to have an always-on agent that can be integrated into customer support service teams to answer questions or help provide more relevant products and services based on customer preferences. AI enabled systems can help handle complicated, multi-step transactions …

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AI Today Podcast #025: Interview with Matt Gardner, St. Louis Blues (NHL Hockey Team) – Facebook Chatbot Fan engagement

In this podcast, we interview Matt Gardner who heads digital strategy for the St. Louis Blues professional hockey team (NHL). The St. Louis Blues have implemented an AI-powered Facebook Messenger bot tool to enhance the fan and spectator experience. Matt realized that fans  want to be engaged through social media moreso than websites and email. …

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