DigitalGenius QuickTake

Document ID: CGQT140 | Last Updated: May 20, 2018 Abstract Applying AI and Machine Learning (ML) to the area of customer support and customer service is a no brainer. It’s one of Cognilytica’s main classification areas for use cases of AI as applied to industry-specific (vertical) applications of AI.  As such, the market for AI-based …

Read moreDigitalGenius QuickTake

DigitalGenius QuickTake [CGQT140]

Applying AI and Machine Learning (ML) to the area of customer support and customer service is a no brainer. It’s one of Cognilytica’s main classification areas for use cases of AI as applied to industry-specific (vertical) applications of AI. As such, the market for AI-based customer support and service is a crowded space and continues …

Read moreDigitalGenius QuickTake [CGQT140]

AI Today Podcast #35: Interview with Tom Davenport, Babson College, MIT, and Deloitte — Augmented Intelligence, GDPR, Data Science, and More

In this wide ranging podcast, hear from Professor Tom Davenport, Distinguished Professor at Babson College, fellow of MIT initiative on digital economy, and senior advisor to Deloitte’s Analytics & AI practice. Tom Davenport recently wrote a piece for the Harvard Business Review on “Artificial Intelligence for the Real World”, as well as the widely promoted …

Read moreAI Today Podcast #35: Interview with Tom Davenport, Babson College, MIT, and Deloitte — Augmented Intelligence, GDPR, Data Science, and More

IPsoft Briefing Note [CGBN122]

Two primary focuses of Cognilytica’s research is the concept of “Intelligent Assistants” whose primary job is to autonomously perform activities with the intelligence and capabilities often ascribed to humans, and conversely the concept of “Augmented Intelligence” where smart systems enable humans to do their job better. IPsoft is pioneering the space of Artificial Intelligence with …

Read moreIPsoft Briefing Note [CGBN122]

Flytxt Briefing Note [CGBN109]

Rather than replace human workers, Augmented Intelligence systems provide AI-based technologies that can enable humans to perform information tasks that were previously impossible, too difficult, or require significant amounts of time and effort. Flytxt is applying AI technology to enhance and automate customer engagement with an Augmented Intelligence approach. The company’s NEON-dX product leverages Machine …

Read moreFlytxt Briefing Note [CGBN109]

Afiniti Briefing Note [CGBN108]

Humans excel in communicating with and developing relationships with other humans. Until we figure out the secret sauce behind emotion, consciousness, and common sense, AI systems will never be able to rival the inherent emotional intelligence of humans. So, instead of using bots and automated systems to replace humans in environments where relationships, conversations, dialogue, …

Read moreAfiniti Briefing Note [CGBN108]

Cognitive Scale Briefing Note [CGBN101]

For many organizations, one of the most effective ways to achieve early ROI with artificial intelligence (AI) is to adopt technology that provides intelligent assistance to humans in their daily tasks, rather than replacing them with automated alternatives. This approach to empowering humans with smart assistants is called Augmented Intelligence, and is the primary area …

Read moreCognitive Scale Briefing Note [CGBN101]

Afiniti Briefing Note

Document ID: CGBN108 | Last Updated: Jan. 26, 2018 Abstract Humans excel in communicating with and developing relationships with other humans. Until we figure out the secret sauce behind emotion, consciousness, and common sense, AI systems will never be able to rival the inherent emotional intelligence of humans. So, instead of using bots and automated …

Read moreAfiniti Briefing Note

AI Today Podcast #021: “Project Katana” – Interview with Santiago Braje, Global Head of Credit Trading at ING

In this podcast, Cognilytica analysts interview Santiago Braje, Global Head of Credit Trading at ING, who is the primary lead of “Project Katana”, a special AI-driven internal project funded by ING’s innovation fund. The goal of project Katana is to provide an Augmented Intelligence platform that assists bond traders in market making. The primary problem …

Read moreAI Today Podcast #021: “Project Katana” – Interview with Santiago Braje, Global Head of Credit Trading at ING