AI Today Podcast #47: AI in Customer Service — AI Use Case Series

Artificial Intelligence is allowing companies to improve customer service in ways not possible before.  Chatbots allow companies to have an always-on agent that can be integrated into customer support service teams to answer questions or help provide more relevant products and services based on customer preferences. AI enabled systems can help handle complicated, multi-step transactions …

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AI Today Podcast #46: AI in the Back Office — AI Use Case Series

If you’re ever worked in an office you know that there is much to be improved with back office processes.  It’s often discussed how AI can help the front office, but it’s doing just as much to improve back office operations as well.  AI can be a smart, augmented assistant that can help enhance data, …

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