How AI Transforms Contact Centers in the Age of COVID
Organization contact centers face new challenges during the pandemic as they grapple with spikes in demand, a remote workforce, and compliance concerns. These challenges create opportunities for AI automation solutions that deploy digital workers to come alongside human workers and make their jobs easier.
Databricks is the data and AI company. Thousands of organizations worldwide rely on Databricks’ open and unified platform for data engineering, machine learning and analytics. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to solve the world’s toughest problems.
DataRobot is the leader in enterprise AI, delivering trusted AI technology and ROI enablement services to global enterprises. DataRobot’s enterprise AI platform democratizes data science with end-to-end automation for building, deploying, and managing machine learning models.