How AI is Making Self-Service a Reality in the Public Sector
Featured Speaker: Rushali Patil, Engagement Manager at Quantiphi
Many service-oriented government agencies have faced increasing pressure in recent years to keep up with many demands from an ever-changing environment. To meet these unprecedented inquiries, update guidelines frequently and accurately, and boost resiliency for the future, state and local governments need an innovative way to modernize how they handle the inquiries and respond to citizens. Forward thinking agencies are turning to the help of AI to be able to quickly and accurately meet the needs of their citizens.
In this presentation, Quantiphi will share how they helped Illinois overcome the sudden challenges created from a global pandemic, how they built three Rapid Response Virtual Agents on chat and telephony and how these virtual agents were trained and equipped to answer citizen queries, FAQs, and update guidelines efficiently. Be sure to stick around till the end for Q&A with Rushali!
- 12:00-12:30pm: Featured Presentation
- 12:30-1:00pm: Your Q&A and interaction
Coursera helps governments advance mission delivery with strategic, job-based learning programs that develop mastery in critical digital skills. Governments using Coursera have access to more than 4,200 courses from over 200 renowned university and industry educators including Google, IBM, Yale University, and the University of Michigan in cutting-edge skills like big data, AI, cloud computing, and cybersecurity as well as soft skills like leadership and communication.
InterImage delivers creative IT modernization solutions for Department of Defense (DoD), Law Enforcement, and Transportation customers, other federal civilian agencies and commercial companies. By blending disciplined thinking, decades of domain expertise and experience, and technical acumen, we provide secure, flexible, and cost-effective solutions that help our customers efficiently meet mission requirements.