How AI is Making Self-Service a Reality in the Public Sector

Tue. August 30, 2022 @ 12:00 ET

Featured Speaker: Rushali Patil, Engagement Manager at Quantiphi


Many service-oriented government agencies have faced increasing pressure in recent years to keep up with many demands from an ever-changing environment. To meet these unprecedented inquiries, update guidelines frequently and accurately, and boost resiliency for the future, state and local governments need an innovative way to modernize how they handle the inquiries and respond to citizens. Forward thinking agencies are turning to the help of AI to be able to quickly and accurately meet the needs of their citizens.


In this presentation, Quantiphi will share how they helped Illinois overcome the sudden challenges created from a global pandemic, how they built three Rapid Response Virtual Agents on chat and telephony and how these virtual agents were trained and equipped to answer citizen queries, FAQs, and update guidelines efficiently. Be sure to stick around till the end for Q&A with Rushali!



  • 12:00-12:30pm: Featured Presentation
  • 12:30-1:00pm: Your Q&A and interaction

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