NICE Ltd. Briefing Note

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Document ID: CGBN114 | Last Updated: Feb. 12, 2018

As organizations look to automate an increasing variety of business-related tasks and processes, we see an emerging new class of automated “machine”: Robotic Process Automation (RPA) technologies. While RPA is making significant improvements into company’s operations by replacing rote human activity with automated tasks, Artificial Intelligence (AI) is poised to give this new engine a gigantic boost. NICE Ltd’s Automation (APA) Cognitive Ecosystem provides AI-Based Automated Customer Engagement and AI-Enhanced Process Automation, with support for a wide range of Intelligent Process Automation (IPA) activities from context-aware unstructured information processing to interaction with voice and chat bots, to intelligent process discovery, definition, and flow, process self-learning, and intelligent exception handling

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