A key metric or performance indicator that measures the benefit of a given project, product, or service to the organization. Most often, ROI is calculated and measured by monetary returns as determined by amount of money spent versus financial results received, however ROI can also have non-financial measures such as amount of time or people hours saved, usage of resources or equipment, reduction in risk, improvement in compliance, improvement in productivity or efficiency, or any other measure of a positive or negative outcome for an organization.
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