The concept that the increasing use of digital technology (computers, networks, data, embedded systems, automation, and similar) will lead companies to greatly increased productivity, reduced bottlenecks, and ability to respond quickly and in a more agile fashion to changing real world needs by transforming the way they work to take advantage of the more efficient and advanced ways of working. Digital transformation aims to get rid of process bottlenecks usually caused by non-digital systems such as paper and people-based processes. The promise of digital transformation is greatly increased agility, ability to respond to new customer demands or ecosystem realities, more efficient and effective products and services, greater reliability, and facilitation of customer, employee, and user self-service.
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