Actionable Science
Autonomous Level 1 IT Service Desk support delivered in seconds is the promise of Actionable Science. | Autonomous Level 1 employee support delivered in seconds is the promise of Actionable Science. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and [...]
Actionable Science Overview

Autonomous Level 1 IT Service Desk support delivered in seconds is the promise of Actionable Science. | Autonomous Level 1 employee support delivered in seconds is the promise of Actionable Science. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – Actionable Science platform is redefining and reimagining how employees get serviced.
Legacy IT service models rely on employee calling an agent, creating a ticket and the agent working manually to resolve it. This model is riddled with challenges of high cost, slow response times and lack of institutionalized learning.
Actionable Science platform can help IT teams deliver faster service, reduce support costs, drive higher self-service and make agents more productive. When an employee needs help with things like password resets, setting up new users, software installs, answering questions, provisioning access, email distribution lists etc. our platform can provide instant auto resolution so employees get superfast help at a fraction of the cost. When experts are needed – our platform can skip Level 1 and directly route to appropriate Level 2 support using inbuilt expert connect features.

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