Home AI Case Repository: Public Sector | US Postal Service (USPS) | Conversational | Chatbot [CCR-USPS-Chatbot-0520]

AI Case Repository: Public Sector | US Postal Service (USPS) | Conversational | Chatbot [CCR-USPS-Chatbot-0520]

by rschmelzer

In this AI Case, we explore how a small group within the US Postal Service (USPS) iterated on a chatbot to address some of the most important inbound customer service requests received. The solution took a very short amount of time to implement and very little in the way of costs for a Proof Of Concept, that was subsequently expanded and put to widespread use.


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USPS-Case-Conversational-Chatbot-CCR-USPS-Chatbot-0520-wm.pdf
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  • July 3, 2020 Create Date
  • July 3, 2020 Last Updated

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