Applying AI and Machine Learning (ML) to the area of customer support and customer service is a no brainer. It’s one of Cognilytica’s main classification areas for use cases of AI as applied to industry-specific (vertical) applications of AI. As such, the market for AI-based customer support and service is a crowded space and continues to get more crowded. What makes the DigitalGenius solution stand out from others in the market is their deep focus and experience in customer support. Without distraction by applications focused in other customer-oriented solutions (such as sales or marketing), the company can focus its experience on improving the high failure rate of chatbots (some sources quote as high as 70%) to assist in customer service and support situations.
Briefing Note PDF. Source: Copyright © Cognilytica LLC