AI Case Repository: Public Sector | US Postal Service (USPS) | Conversational | Chatbot

AI Case Repository: Public Sector | US Postal Service (USPS) | Conversational | Chatbot

Document ID: CCR-USPS-Chatbot-0520 | Documented: May 29, 2020

In this AI Case, we explore how a small group within the US Postal Service (USPS) iterated on a chatbot to address some of the most important inbound customer service requests received. The solution took a very short amount of time to implement and very little in the way of costs for a Proof Of Concept, that was subsequently expanded and put to widespread use.

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In this AI Case, we explore how a small group within the US Postal Service (USPS) iterated on a chatbot to address some of the most important inbound customer service requests received. The solution took a very short amount of time to implement and very little in the way of costs for a Proof Of Concept, that was subsequently expanded and put to widespread use.
  • AI Pattern(s): Conversational
  • Solution Used: Chatbot
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