In this AI Case, we explore how one group within the US Citizenship and Immigration Service (USCIS) used a chatbot to solve issues around contact center volume and better navigation of the website. The solution, which is an ongoing work in progress, helps users better navigate the website, get faster answers to their questions, and overall increases user satisfaction.
AI Case Repository PDF. Source: Copyright © Cognilytica LLC
Although Cognilytica believes that the results, conclusions, and analysis produced in support of this report are well informed, comprehensive, and reasonable, Cognilytica cannot guarantee future results, accuracy of market predictions, or applicability of conclusions to report purchaser or reader’s business. Moreover, Cognilytica does not assume responsibility for the accuracy and completeness of such statements. The information derived in this report are statements of opinion only, and Cognilytica shall not be held liable in any manner for any conclusions or actions taken pursuant to this report. The information contained herein has been obtained from sources believed to be reliable. Cognilytica shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof. Report purchaser and/or reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice. Cognilytica does not make open its research methods, underlying data, sources, or means and methods of analysis for inquiry, evaluation, or examination.