AI Use Case Series: AI in Telecommunications [AI Today Podcast]

AI is driving significant advancements in the telecommunications industry, improving network management, customer service, and operational efficiency.
In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss various ways that AI is being applied in Telecommunications.

With the help of AI telecommunication companies can optimize network performance by analyzing vast amounts of data in real time and then using that data to help predict and resolve network issues before they affect users. They are also able to optimize capacity planning by predicting future demand and allocating resources accordingly.

Additionally, AI is helping the overall customer experience. AI systems are handling customers’ daily needs in a variety of ways. AI can assist upgrading and downgrading accounts, requests for new devices or plan changes, troubleshooting and providing guidance on using telecommunication systems and devices. We also discuss how AI is helping to handle routine billing or customer change needs.

Listen to this episode to hear us discuss many ways AI is helping the telecom industry.

Show Notes:

Cognilytica is now part of PMI!

AI Use Case Series: AI in Telecommunications [AI Today Podcast]

login