American Express has been very forward thinking with their use of AI, in particular around pattern and fraud detection. In this episode of the AI Today podcast we interview Rajat Jain who is Vice President and Global Head for Identity and Authentication Strategy at American Express. He shares with us how machine learning can be applied successfully to detect and catch fraud, how AI and machine learning are being used for the overall customer experience at American Express, and some surprising insights about AI adoption.
Rajat is also on a panel at the Data for AI Week virtual event. If you’re interested in attending his session, and checking out the rest of the event make sure to register (it’s FREE): https://dataconf.cognilytica.com/l1si