If you’ve been following coverage of artificial intelligence (AI) in the news, you’ll see that industries and processes ranging from customer service, commerce, journalism and news, robotics, and even education are being impacted by the range of machine learning and AI technologies that can broadly be called cognitive technologies. These cognitive technologies change how businesses approach their customers, provide customer service, report and publish news, provide personalized education and tutoring, and more. These technologies are also forcing countries to adopt an AI strategies as these technologies continue to impact many industries and lives of their citizens.
Much of what Cognilytica writes and produces is shared through our client-only research as well as our other forms of content including our weekly newsletter articles, podcasts, explainer videos, and more. In addition, Cognilytica analysts also write for a number of syndicated publications, and we thought we would share with you some of our writing from those media outlets.
Is South Korea Poised To Be A Leader In AI?
Asia is aggressively pursuing artificial intelligence. Across the whole region, companies with an AI-focus are raising more money than ever before, with many Asian companies largely leading the way. In particular, while China has been making waves with some of the most eyebrow-raising investments in AI, South Korea is becoming increasingly visible and bullish on its own investments in AI as well.
South Korea has AI capabilities and ambitions of their own and is looking to strategically position themselves as a global contender. In 2016 South Korea famously hosted the match where DeepMind’s AlphaGo defeated Go’s world champion Lee Sedol, a Korean-native. They are also known throughout the world for their strong semiconductor, automotive, and electronics industry, as well as their use of industrial robotics technology. The country is home to many large well established tech companies such as Samsung, LG, and Hyundai, that have each shown significant appetite to invest in AI.
Why Are Robotics Companies Dying?
Rethink Robotics shuttered its doors and closed for good on October 4, 2018. For many casual observers the collapse of a much-celebrated company, founded by preeminent artificial intelligence (AI) researcher and minor celebrity Rodney Brooks was a surprise. To others it’s just the latest indication of the trouble in robotics land.
The oft-quoted refrain in the industry is that “robotics is hard.” It’s hard to make devices made of metal, electronics, and other human-engineered bits function in the same sort of purposeful, elegant way that human bodies can. Getting machines to do seemingly simple tasks like climb stairs, slide down fire poles, assemble intricate components, and exhibit the dexterity that most humans can is an extremely difficult task. If you think engaging Alexa or Siri in a natural conversation is difficult, just try building a robotic humanoid that can function in any capacity similar to a human.
Customer support chatbots set to transform service functions
Customer experience is always a top focus for any business, and organizations today are starting to use customer support chatbots and other artificial Intelligence technologies to help improve customer service, boost customer loyalty and brand reputation, and enable employees to focus on higher value tasks that provide greater returns.
Unlike humans, bots have the ability to work 24/7 and never suffer from fatigue. An always-on customer service agent can enable organizations to resolve issues with customers as soon as they arise.
AI systems can provide personalized pop-ups, chat interactions or email messages that help to keep the customer engaged in the sales process and guide them to the best product offering. The success of these personalized sales assistants — what is increasingly being called conversational commerce — is leading many e-commerce companies to adopt AI agents as part of their sales ecosystem.
AI in e-commerce makes vendors more responsive to customers
Artificial intelligence is now making significant changes to the way people buy and sell online, and there is no doubt we’re experiencing the next wave of transformation enabled by cognitive technologies.
Retailers are increasingly looking to automated conversational chatbots and messaging technology to help with these needs. Known as conversational commerce, the use of natural language technology, which supports back-and-forth interaction with an intelligent bot in voice or text, has gained widespread acceptance among retailers and consumers alike. Companies as diverse as H&M, Macy’s, Domino’s Pizza and Lowe’s are using chat interfaces to expedite sales, assist with customer support and facilitate multistep commerce transactions. Domino’s Pizza lets you build your pizza, order it and track it all from within Facebook Messenger. H&M’s chatbots can help you find your perfect clothing combination, and the Macy’s bot helps you navigate a sea of options to find the products that best suit your needs.
AI for education brings benefits to burdened school staff
Artificial intelligence technology is having a big impact on the experience of providing and delivering education. It’s already transforming the way students learn, assisting teachers and smoothing application and admissions processes.
Universities and higher education institutions are using AI-based systems that borrow from the capabilities of job application and HR tools to help manage the applicant pool. These tools automatically winnow the candidates down to a desired batch that fits certain application criteria and automate some of the information gathering and interview steps, if required. In this way, AI for education is providing an augmentative role for these institutions, assisting existing staff with various duties and responsibilities without replacing them.
Automated journalism creeps into newsrooms leaning on AI
Artificial intelligence is being applied to many different industries, and the areas of news and journalism are certainly no exception. In fact, automated journalism is already helping create news articles and enhance storytelling. The Washington Post reported last year that its own AI bot, known as Heliograf, published 850 stories entirely autonomously, primarily reporting on sports and the outcomes of regional political races.
AI systems are also being used to generate breaking news content to bridge the gap until human reporters are able to get to the scene. Reuters, for example, is using AI to scour twitter feeds to find breaking news before it becomes headlines. In this way, valuable information is transmitted as soon as it’s available.
Read our writing on CTOVision and Cognitive World and now Forbes too!
In addition to our contributed writing on SearchEnterpriseAI, Cognilytica analysts also write for CTOVision and Cognitive World, and most recently Forbes. Follow us there for more insight on AI adoption and things to consider.