Document ID: CCR-USCIS-Chatbot-0220 | Documented: Feb. 3, 2020
In this AI Case, we explore how one group within the US Citizenship and Immigration Service (USCIS) used a chatbot to solve issues around contact center volume and better navigation of the website. The solution, which is an ongoing work in progress, helps users better navigate the website, get faster answers to their questions, and overall increases user satisfaction.
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