Home AI Market ResearchAI Case Repository AI Case Repository: Public Sector | US Citizenship & Immigration Service (USCIS) | Conversational | Chatbot

AI Case Repository: Public Sector | US Citizenship & Immigration Service (USCIS) | Conversational | Chatbot

by rschmelzer

Document ID: CCR-USCIS-Chatbot-0220 | Documented: Feb. 3, 2020

Report Overview
Abstract:

In this AI Case, we explore how one group within the US Citizenship and Immigration Service (USCIS) used a chatbot to solve issues around contact center volume and better navigation of the website. The solution, which is an ongoing work in progress, helps users better navigate the website, get faster answers to their questions, and overall increases user satisfaction.

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AI Case Repository: Public Sector | US Citizenship & Immigration Service (USCIS) | Conversational | Chatbot [CCR-USCIS-Chatbot-0220] 139.58 KB

In this AI Case, we explore how one group within the US Citizenship and Immigration...

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Case Study
  • AI Pattern(s): Conversational
  • Solution Used: Chatbot
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AI Case Repository: Public Sector | US Citizenship & Immigration Service (USCIS) | Conversational | Chatbot [CCR-USCIS-Chatbot-0220] 139.58 KB

In this AI Case, we explore how one group within the US Citizenship and Immigration...
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