Today’s organizations are incredibly dependent on technology and rely on IT support to help keep their computers, networks, applications, and data stores functioning and their workers productive. AI systems are helping companies in a variety of ways better manage their IT Service Management (ITSM). From AI-enabled chatbots that can help employees and other users get instant help, to automatic ticket assignments, predictive maintenance, 24/7 global support, and more companies are finding AI systems help provide efficiently, cost savings, and greater customer satisfaction. In this infographic from Cognilytica we explore various ways AI is helping with ITSM.
- Automated help desk processes improve enterprise-level ITSM
- How Can “Smart” ITSM Improve the Customer Service Experience?
- Resetting passwords in the enterprise without the help desk
- How Artificial Intelligence (AI) Will Impact IT Service Management
- What Makes ITSM Smart?